Delivery Policy

Shipping & Delivery Policy

Last updated: October 2, 2026

1. ORDER PROCESSING TIME

As a manufacturer, Spectra Tech Group LTD processes and prepares every order with certified care.

  • All orders are typically processed within 1-3 business days after receiving payment confirmation.

  • Note: Processing time may be extended during peak seasons or for high-volume distribution orders. You will be notified via email if any significant delays occur.

2. SHIPPING & DDP SERVICE

We offer free shipping to the destinations we serve. Available delivery options and any applicable charges are shown at checkout before you place your order.

  • Price Guarantee: The price displayed on the product page is the final price you pay.

  • Delivered Duty Paid (DDP): For the majority of international destinations, we provide a DDP service. This means all import duties, customs fees, and local taxes are pre-paid by us. You will not face unexpected charges upon delivery.

3. DELIVERY ESTIMATES

We use premium carriers such as DHL, FedEx, and UPS to ensure the safe transit of our professional equipment.

  • Estimated delivery time: Delivery times vary by destination. Please check the delivery estimate shown at checkout for your order.

  • Delivery times are estimates and may vary due to carrier delays or customs processing in the destination country.

4. ORDER TRACKING

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number(s). You can monitor your shipment directly via the carrier’s website.

5. SHIPPING RESTRICTIONS (BATTERIES)

To comply with international aviation safety regulations regarding the transport of sensitive electronic equipment:

  • Batteries: Our instruments (such as the RD9300 Detector) require a 9V 6F22 alkaline battery.

  • Important: In most cases, batteries are NOT included in the shipment. We recommend purchasing high-quality alkaline batteries locally for optimal performance.

6. DAMAGES AND LOSS

Your satisfaction is our priority. If your order arrives damaged, please contact us at info@spectratechgroup.com within 48 hours of delivery.

  • Please save all packaging materials and damaged goods, as they may be required to process a claim with the carrier.

  • In the event of a confirmed lost shipment, we will work directly with the carrier and ensure a replacement or refund is provided according to our terms.

7. RETURNS AND REFUNDS

You can request a return within 30 days of receiving your item. If your return is accepted, we will send you a free return shipping label and instructions. We will inspect your return and notify you whether your refund has been approved or declined within 48 hours of receiving the returned item. We issue approved refunds to your original payment method within 48 hours of approval. Your bank or card provider may take additional time to post the refund; depending on your bank, it may take up to 10 business days after we issue it for the funds to reach you. For eligibility, exceptions and how to start a return, please see our Return and refund policy.

CONTACT INFORMATION

Spectra Tech Group LTD Email: info@spectratechgroup.com Address: 46 Nova Road, Croydon, CR0 2TL, United Kingdom Company Number: 16823174